Known Limitations

General

  • The following chat project fields are currently protected from modification and their values are not yet editable:
  • ConversationId
  • ConversationName
  • ConversationPlatform
  • ConversationType
  • EditCount
  • EventId
  • FileCount
  • FileNames
  • HasEdits
  • LastEditedDate
  • ParentEventId
  • Reactions
  • SourceId
  • Imported chat message bodies formatting limited to plain text with line breaks.
  • Inline images are not scaled down in the conversation viewer.
  • Inline images in the conversation viewer may not be displayed in the original position matching the native chat client.

Microsoft Teams - HTML

  • Content from some Teams Apps (e.g. Approvals, Praise, Updates, Loop) might not be accessible.
  • “Record a video clip” content might not be accessible.
  • Message edits that do not change the message content might be present in the imported chat data.
  • Shared channels are exported as a General channel of a separate Team instead as a channel in the original team.
  • The first channel of each Team is exported from MS as 'General'- even if user named it differently.
  • PST export option (Export files in a compressed (zipped) folder) is not supported.

Microsoft Teams – Graph API

  • Deleted channel posts and their replies are not accessible.
  • Self-conversations (notes) are not accessible.
  • Conversations with external users are not accessible.
  • Private teams might not be accessible.
  • Some chat tab attachments (e.g. Whiteboard) might not be accessible.
  • Content from some Teams Apps (e.g. Approvals, Praise, Updates, Loop) might not be accessible.

Slack – eDiscovery Export

  • Message attachments might not be accessible if the backup file has been generated over a month ago.
  • Slack Canvas contents might not be accessible.

Slack - API

  • Information about deleted messages is not accessible.

Google - Takeout

  • Some emoji in reactions and messages bodies are displayed incorrectly on Windows 10 or older.
  • Chat participants might not have e-mail addresses specified.
  • Each Bot (even with the same name) is considered a separate Bot. E.g. there could be many DailyBots or GIPHY Bots.
  • Content posted by Bots might not be accessible.

RSMF - Export

  • Message reactions and edits can only be exported from data imported into ReadySuite using the Chat Project feature.
  • Multiple message attachments can only be exported from data imported using the Chat Project feature.
  • RSMF custodian field is set based on the first message in the batch.
  • If you do not use the Chat Project to import messages, then exporting RSMF load files the following features are not supported:
  • Edits
  • Reactions
  • Read/Delivery Reciepts
  • Only one attachment per document/event